
IT Support Technician Vacancy
Job Role: IT Support Technician
Job Type: Permanent
Employment Type: Full-time
Salary: £25,000 – £32,000 per annum
Working Hours: 37.5 hours per week
Location: Portsmouth, UK
We are seeking a motivated and experienced IT Technician to join our team and take a leading role in maintaining and advancing our IT infrastructure.
In this critical position, you will drive value across the company by supporting in all IT-related operations and contributing to our ongoing growth.
Reporting into the IT Manager, this role offers a unique opportunity to work in a collaborative environment within a company dedicated to excellence and innovation. If you have a keen eye for detail, strong problem-solving skills, and a passion for optimising IT systems and processes, we’d love to hear from you!
Key Responsibilities
- Provide support to all users across the organisation by logging all incidents and service requests accurately and resolving them in a timely manner.
- Support all company-owned technology, including desktops, laptops, printers, software, and mobile devices.
- Set up new starters and issue IT equipment.
- Triage incidents and support requests, escalating them to the appropriate third-party support function, and oversee resolution while keeping internal staff updated.
- Provide advice and guidance to staff on IT systems and software, translating technical information into easily understood language.
- Install, test, and configure appropriate software and functions according to specifications.
- Maintain general tidiness of the workplace in the interests of health and safety.
- Promote IT best practices and security awareness.
- Maintain asset registers for all IT assets, including telecoms, enabling effective tracking.
- Manage returns of IT equipment and IT asset disposals.
- Provide IT support on projects and office/desk moves.
- Offer IT support for internal or external events, including setting up and testing equipment.
- Support the IT Manager as required.
- Work in alignment with our culture and values.
Desirable Qualifications and Experience:
- Aptitude for IT.
- Excellent communication, organisation, and prioritisation skills.
- Good working knowledge of Word, Excel, and Microsoft Office.
- Proven experience in an IT support role, with at least 2 years’ experience in a similar role.
- Experience using web-based systems.
Requirements
Please note that roles at Hythe Engineering require security clearance. Successful candidates must obtain security clearance for the position.
Benefits
- Contributory pension scheme.
- Private medical insurance, including optical and dental.
- 24/7 employee assistance program.
- Life assurance scheme.
- Competitive holiday allowance.
Standard working hours are 37.5 hours per week, 8:30 to 16:30, Monday to Friday, with a half-hour unpaid lunch break.
Ready to submit your application?
Please send us a CV and cover letter to [email protected]